Integrations › Genetec
timeware® × Genetec Security Center · Integration
The Genetec integration.
Enterprise security, connected to the cloud.
Already running Genetec Security Center? Keep it. A small timeware® agent on your network connects Security Center to the timeware® cloud: badge events stream to timesheets in real time and cardholders stay in sync.
Key functions
✓
Security Center stays in charge of your estate, timeware® adds cloud timesheets on top.
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Badge and credential events from Synergis doors land on the timesheet in real time.
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You choose which doors count as clocking points across every site.
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Cardholder sync runs Security Center → timeware® or the reverse, your choice.
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Doors and cardholder groups sync on demand with live progress.
✓
timeware® terminal policies transfer to Genetec cardholder policies.
Install
Fitted in minutes, not project weeks.
The agent installs as a Windows service or on Linux, is set up with two guided commands, and proves every connection before it finishes.
Outbound only
HTTPS on port 443, nothing inbound. Your firewall rules stay exactly as they are.
One-time pairing code
The agent enrols with a single-use, 15-minute code. Re-pairing instantly locks out any old credentials.
Always visible
A heartbeat every minute; if the agent goes quiet, timeware® shows it offline within three, with the time it was last seen.
Managed by us
Our support team can ping the agent, run syncs and watch progress live, without touching your server.
Zero loss
Built so a clocking can never go missing.
Watermark catch-up
NO GAPSThe agent tracks exactly how far it has read. After any outage it resumes from that point and works forward until it’s current.
De-duplicated
NO DOUBLESEvery event carries a unique key, so a retry or a re-send can never put the same clocking on a timesheet twice.
Quarantine, not silence
SELF-HEALINGAn event for an unknown person is held with the reason attached, and where the data allows, timeware® creates the missing employee itself and lets it through.
Questions
The Genetec integration, answered.
Do we have to replace Genetec Security Center?
No. Genetec Security Center stays exactly as it is, running your security estate. A small timeware® agent on your network connects it to the cloud.
What firewall changes are needed?
None inbound. The agent makes outbound HTTPS (port 443) connections only, no open ports, no VPN.
What happens if the site loses internet?
Security Center keeps recording. When the connection returns, the agent picks up exactly where it left off and every event is de-duplicated, nothing is lost and nothing is double-counted.
Which events come through?
Access-granted events from the Synergis doors you nominate as attendance points, landing on timesheets in real time.
How is the integration licensed?
Each integration is enabled by an annual licence, included in your timeware® agreement and supported as part of the managed service.
