timeware® HRMS › The Conversation Hub
timeware® HRMS · Module
The conversation hub.
Every payroll query, answered in one place.
A controlled, fully auditable messaging channel between employees and management. Queries, responses and updates are clearly recorded, supporting GDPR compliance and swift resolution.
Key functions
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Fully auditable conversations support compliance and accountability.
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Centralised communication, every interaction accessible in one place.
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Each conversation links to the shift, timesheet or leave entry it concerns.
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Management updates are streamlined for prompt employee awareness.
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Structured discussions reduce miscommunication.
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Suggest reply drafts an answer from the record the conversation came from, including how the timesheet was calculated. The manager edits and sends.
Manage
A queue your team can actually work.
Every conversation has a status, a priority and an owner, so nothing sits unanswered and nothing is answered twice.
Key functions
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Statuses track the journey: open, in progress, awaiting response, resolved, closed.
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Priorities from low to urgent keep payroll-blocking queries at the top.
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Assign conversations to the right manager, unassigned ones stay visible to all.
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Employees ask about timesheets, shifts, leave and training courses, always in context.
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Replies land as push notifications in ESS and in real time on the manager’s screen.
Questions
The Conversation Hub, answered.
What can employees raise queries about?
Shifts, timesheets, leave entries and training records, each query links to the item it concerns.
How are managers notified?
New messages appear in the timeware® back office in real time, with email notifications for staff who are not logged in.
Do employees need to phone or email?
No. Queries are raised and answered in the ESS app, with push notifications when there’s a reply.
Is the history kept?
Yes. Every message is retained against the conversation, giving a complete audit trail.
Does AI answer employees on its own?
No. Suggest reply only drafts. A manager reads it, edits it and decides whether to send it, and the conversation history shows who sent what.
